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Support and Maintenance


We want you to get the most out of your software and the services we provide, and are pleased to offer proactive advice and support as well as being responsive to your needs and feedback.

We know you need a support partner that is fast, effective and reliable. Innovent has the technical know-how and problem-solving expertise you need

01.

Have a coffee with us

We set up a meeting with you and our senior team members to discuss your software solution at a high level

02.

Gather requirements

We gather all the information from you, brainstorm with our internal team to frame up a road map for the software

03.

Collaborate

We understand your needs, as well as your customers, needs. We work with you to know more about your business. The key to any successful relationship is trust, and that is our core outcome

04.

Solution

We start digging deeper to build the system that your staff and customers need and make a process smooth for your future

When something goes wrong, we know you need a support partner that is fast, effective and reliable. Innovent has the technical know-how and problem-solving expertise you need, whether you need help with troubleshooting, user training, or external support such as remote backup.

Typical Business Intelligence projects

Priority telephone and email help desk

Disaster recovery

Application monitoring and optimisation

Installation and upgrades

Infrastructure migration

Annual technology review

Book FREE 60 minute consultation

You won’t find yourself back at square one with an out-dated solution. We help you support and maintain your software solutions.

Looking for other services?

Looking for a different solution? We deliver high-quality products on time. Check out the other services that we offer.

Database Development

It goes without saying that nothing is more important to your business than your customers. So when it comes to software, nothing is more important than your database – and we’re here to help you use it as effectively as possible.

Software Integration

We do everything we can to improve the efficiency of your business systems and software, taking the time to understand the whole picture – even offering solutions and suggestions beyond the initial brief.