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Disruptive Innovation

Innovation has become a critical element for growth in organisations, driving productivity and service delivery. According to Gartner, almost 60% of CEOs globally…

Dan Owens May 16, 2018

Business case for outsourcing

Startup world is brutal. There are hundreds of possible ways how things might go awry with your product. Some of them are almost impossible to avoid, some can be…

innovent February 12, 2018

SugarCRM Issues Fall '17 Release

SugarCRM today released its Fall ’17 version of SugarOn-Demand, designed to help sales teams share data and work together more effectively. “SugarCRM…

innovent October 31, 2017

SugarCRM Named a Visionary in Gartner's 2017 Sales Force Automation Magic Quadrant

SugarCRM Inc., the company that enables businesses to create extraordinary customer relationships with the most empowering, adaptable and affordable CRM solution…

innovent August 29, 2017

How DevOps is changing IT Delivery

Software development is a very dynamic field with software development and service delivery models changing every now and then. We have labour arbitrage and then…

innovent August 10, 2017

SugarCRM Debuts ‘Relationship Intelligence’ Product

SugarCRM has released a new feature that will save salespeople time Googling their prospects. ‘Hint’ is the debut product from the company’s new Relationship…

innovent July 18, 2017

Why Do Employees Resist CRM Implementation and What Can We Do About That?

Anyone who has ever been responsible for CRM implementation has faced the employees’ resistance. In this article, we will examine the reasons for such reaction,…

innovent July 10, 2017

SugarCRM and the importance of customer relations

IT is not a subject that will ever go out of fashion. Technology evolves constantly, and the need for businesses to have stable platforms has never been higher.…

innovent July 6, 2017

SugarCRM Release “Quotes” to Help Organisations Generate Revenue Faster

Sydney, Australia – May 17, 2017 – SugarCRM Inc., the company that enables businesses to create extraordinary customer relationships with the most empowering,…

innovent May 18, 2017

Creating Customer Satisfaction: Maximize Your CRM’s Potential by Driving Full Adoption

From enterprise-level companies to SMEs, CRM software adoption continues to grow at a staggering rate, particularly in mobile and cloud-based CRM system technology.…

innovent May 9, 2017

Customer Data Underpins Your Company’s Success

Data brings with it a treasure trove of usable information, and, since the dawn of the Digital Age, we’ve had more of it than we ever imagined. Consider this:…

innovent May 7, 2017

7 Tricky Questions to Ask Before Choosing a CRM

We only need to take a quick glance at global politics to realize how important it is to prepare for radical change and disruption. Smart organizations are gearing…

innovent May 4, 2017

SugarCRM a Leader in G2 Crowd Midmarket Grid for CRM

Analyst reports can be very valuable tools when making a software purchase decision. Analysts pour over tons of details, product roadmaps, and talk to several partners…

innovent April 25, 2017

Have You Tried Sugar Mobile 5.0 Yet?

Have your expectations for what your mobile CRM provides grown dramatically? We hope so. You’re right to expect more than a downsized version of the “classic”…

innovent April 20, 2017

SugarCRM Given 5-Star Rating in CRN's 2017 Partner Program Guide

CUPERTINO, CA–(Marketwired – Apr 10, 2017) –  SugarCRM Inc., the company that enables businesses to create extraordinary customer relationships…

innovent April 18, 2017

5 Quick Wins for Organization-wide CRM

If you’re spearheading a new CRM project within your organization, it’s important to remember you are not on an island. Your colleagues, presented the right…

innovent April 11, 2017

What You Should Know Before You Offshore Your Startup's Engineering Team

Offshoring engineering teams can be a huge asset for your startup, but it comes with a sea of entirely new challenges “Everything now, everything fast”…

innovent April 6, 2017

SugarCRM Hires a Robot to Help it Figure Out if 2017 is the Year of Artificial Intelligence

SugarCRM has hired a robot to help it answer the most pressing question in the CRM industry: “Is this the year of artificial intelligence or not?” Over the past…

innovent April 4, 2017

Take Better Call Notes to Improve Relationships with Prospects, Leads, and Customers

Sales have always been about building relationships and adding value. Sales acceleration and automation tools truly help streamline selling activities, but nothing…

innovent March 30, 2017

5 Reasons Why the Manufacturing Industry Needs a CRM

Overview Manufacturing industry has witnessed a dramatic transformation over the years. Previously, a manufacturing company responded to whatever a customer required.  …

innovent March 28, 2017

Best Practices in CRM for Marketing: a Q&A with Clint Oram

Marketing teams are charged with building extraordinary relationships with customers. With this much responsibility, it makes sense for the marketing department…

innovent March 23, 2017

How to Drive Revenue from Your CRM

Last week, a survey by a company out of the UK came back with an interesting headline, “Only 17% of customer relationship managers believe their CRM is generating…

innovent March 7, 2017

What’s New for the Customer Experience in 2017?

Well, 2016 will be a tough act to follow. With all the twists and turns of a Hollywood blockbuster, it was a year no one is going to forget in a hurry. But let’s…

innovent March 2, 2017

Join the Digital Disruptors and Reap the Customer Engagement Rewards

You’re hearing a different tone from SugarCRM these days. It’s about being the CRM disruptor. We’ve always seen ourselves as the outlier in a field…

innovent February 28, 2017
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