The customer relationship management (CRM) market is mature, bloated and consolidation is going to continue for the foreseeable future. The upshot: Technology buyers need specialized CRM vendors, but they could wind up absorbed by a giant.
That was one of the primary takeaways from a Forrester report on the CRM market. The research firm released its wave report for CRM vendors catering to midsized and large enterprises.
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To read the full article follow this link: http://www.zdnet.com/article/crm-market-as-bloated-as-ever-says-forrester/