Businesses are beginning to understand that becoming customer-centric can enable their employees to deliver an exceptional and consistent customer experience. In today’s ever-changing landscape of technology, consumers have nearly an infinite amount of channels they can use to reach you for service and support.
Customers are increasingly frustrated with the level of services they experience: 91% because they have to contact a company multiple times for the same reason, 90% by being put on hold for a long time, and 89% by having to repeat their issue to multiple representatives. (Accenture Global Consumer Pulse Survey)
Do you have a plan in place to make this transformation? The following articles offer a starting point to jumpstart your journey to becoming a customer-centric organization.
Contact Innovent to help guide you in choosing the right CRM system to help you become that customer-centric organisation today – 1300 781 681 or firstname.lastname@example.org
Read the complete article here – http://blog.sugarcrm.com/2014/04/25/weekly-crm-roundup-how-to-become-competitively-customer-centric/