SugarCRM gives every user – whether in sales, marketing, or support – the power to create extraordinary customer relationships.
Find out more about Innovent’s dedicated focus as Sugar Professional Partners to ensuring you chose the right CRM and implement it correctly in your business. Visit our website at www.innoventcrm.com.au/
360-Degree View of Your Customers
Sell proactively and avoid surprises by knowing what matters to your accounts and contacts, when it matters. Know your accounts inside and out with 360-degree customer activity history across the extended selling enterprise. Understand what matters to your key contacts and when to engage with smarter account intelligence based on cross-channel and social media activity.
Sell anywhere and stay on top of your leads and opportunities, meetings or calls — across any mobile device. Move seamlessly between your mobile and desktop app to stay on top of every deal wherever you are.
Prospect and Customer Targeting
Personalize your pitch by identifying key segments of targets and prospects with Sugar’s reporting engine. Leverage information captured from multiple channels to focus your marketing efforts on the best prospects. With Sugar you get high personalization with low effort. The result? Improved customer engagement.
Case and Defect Management
Deliver on your promises by logging and monitoring your customer cases centrally, allowing for a detailed history of customer requests and alerts as part of every account. Close the loop between engineering and support with integrated bug and case tools. Track the effectiveness of your case and issue handling including response time to ensure customer satisfaction.
Deliver smarter service by providing accurate, user-ranked content across your knowledge base as well as Google, business and technical communities, and social media channels. Empower every customer to get rapid access to the answers they need quickly.
CRM Software Packages and Pricing
- All Editions include:
- Sales automation and forecasting
- Marketing automation
- Support automation
- Call center automation
- Reporting & Dashboards
- SugarCRM Mobile
- Cloud or on-premise deployment
- 15GB storage
- Sugar Professional plus:
- Enterprise opportunity management
- Enterprise forecasting
- Customer self-service portal
- Custom Activity Streams
- Native SQL reporting
- Phone support
- Private cloud option (On-Demand only)
- 60GB storage
- Sugar Enterprise plus:
- 24×7 support
- Assigned Technical Account Manager
- Private cloud included (On-Demand only)
- 250GB storage